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csiu
Just Starting
Joined: 10 Jul 2008
Posts: 2
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 Posted: Thu Jul 10, 2008 4:00 pm Post subject: InterGroup |
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hi there just came back from Russia and unfortunately the traintickets I ordered from InterGroup (a.k.a. Alexander) via WTR didn't arrive in time so I had to buy last minute ticket. I checked out other experiences on this forum and compared to some other unfortunate customers my losses were not great. However whilst in Russia I tried to call InterGroup about the tickets but found the phone doesn't work? I then tried to visit him at his office hoping to pick up the tickets directly but the address is in Moscow State University area all the people I asked there had no clue about the exact location and none had heard of the company itself. Maybe its a one man band sitting in a uni dorm running a business or it doesn't exist at all?
I didn't have internet access at the time but later after I checked email and found that he tried to deliver the tickets to my hotel twice without sucess. that is strange as I enquired with hotel staff many times looking out for envelopes delivered for me and no envelopes and indeed train ticket has ever arrived.
Anyways now i'm enquiring about the true status of the my tickets, if indeed they were bought at all, with help from Greg Klem.
Should I ask my credit card company to reverse this charge or give InterGroup / WTR some more time to resolve this issue? |
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Inter Group
Frequent Guest
Joined: 02 Jun 2008
Posts: 27
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| Posted: Thu Jul 10, 2008 7:33 pm Post subject: |
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| Maybe first of all you will contact us? |
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danbrew
WayToRussified
Joined: 10 Nov 2005
Posts: 339
Location: Chicago, IL
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| Posted: Fri Jul 11, 2008 12:38 am Post subject: |
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Sounds like he tried to contact you - via telephone and in person.
My feelings on this subject are well known. Read this: http://www.waytorussia.net/TalkLounge/viewtopic.php?t=10822&highlight=.
I'd reverse charges with your credit card company. I waited months and months for Alexander to refund my money before I eventually reversed charges with the bank. Alexander "might" refund your money. But I'm not sure I've *EVER* seen a report from anyone that has successfully received a refund. If you have the option to take it up with your bank, I would. Please do post here and let us know how it works out. I'm quite sure many would be interested in learning the outcome.
danbrew |
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Inter Group
Frequent Guest
Joined: 02 Jun 2008
Posts: 27
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| Posted: Mon Jul 14, 2008 4:35 pm Post subject: Re: InterGroup |
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| csiu wrote: | hi there just came back from Russia and unfortunately the traintickets I ordered from InterGroup (a.k.a. Alexander) via WTR didn't arrive in time so I had to buy last minute ticket. I checked out other experiences on this forum and compared to some other unfortunate customers my losses were not great. However whilst in Russia I tried to call InterGroup about the tickets but found the phone doesn't work? I then tried to visit him at his office hoping to pick up the tickets directly but the address is in Moscow State University area all the people I asked there had no clue about the exact location and none had heard of the company itself. Maybe its a one man band sitting in a uni dorm running a business or it doesn't exist at all?
I didn't have internet access at the time but later after I checked email and found that he tried to deliver the tickets to my hotel twice without sucess. that is strange as I enquired with hotel staff many times looking out for envelopes delivered for me and no envelopes and indeed train ticket has ever arrived.
Anyways now i'm enquiring about the true status of the my tickets, if indeed they were bought at all, with help from Greg Klem.
Should I ask my credit card company to reverse this charge or give InterGroup / WTR some more time to resolve this issue? |
Dear Clement, delivery company airbill http://intergrouprussia.com/sio/airbill.pdf In the top you can see that courier tried to deliver your train tickets to your hotel on 30.06.2008 at 11:00, but at reception said that there is no guest Clement Sio.
The scan of your train tickets http://intergrouprussia.com/sio/traintickets.pdf
If you don't trust us, you can call to delivery company and receive the official answer why your train tickets were not delivered. The tracking number and phone number in the top of airbill.
Your full payment is refunded you and we will contact your hotel to ask the full compensation. Please email us the scans of the document where we can see that you were at this hotel on this dates. |
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Inter Group
Frequent Guest
Joined: 02 Jun 2008
Posts: 27
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| Posted: Mon Jul 14, 2008 5:12 pm Post subject: |
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| danbrew wrote: | Sounds like he tried to contact you - via telephone and in person.
My feelings on this subject are well known. Read this: http://www.waytorussia.net/TalkLounge/viewtopic.php?t=10822&highlight=.
I'd reverse charges with your credit card company. I waited months and months for Alexander to refund my money before I eventually reversed charges with the bank. Alexander "might" refund your money. But I'm not sure I've *EVER* seen a report from anyone that has successfully received a refund. If you have the option to take it up with your bank, I would. Please do post here and let us know how it works out. I'm quite sure many would be interested in learning the outcome.
danbrew |
Please answer to one question. Your number one plan in your life to destroy our company? It seems that yes.
Yes, there was some problems in 2007, and due this problems we didn’t provided the train tickets to four or five clients, including you, from August to November. All this clients and you too already got back the money from our company, this was the refunds or chargbacks. Yes, this is was.
We work from 2005, three years, and for this three years only four or five clients can really said the service were not provided them. This is so bad?
You always write everywhere that this situation that was in 2007 from August to November, when the service were not provided to five or four cclients is still continues. Where you found this information? Please show us this negative posts? Please give us the contacts of people who haven’t received the train tickets from us for example from January 2008!
Our clients read your post, please note only your post, and after read them, they start to panic and public the panic post everywhere before contacting us. But really everything is fine with their orders, and we always calm ùour clients after they read your post.
And why you haven’t said anything to all that we early provided you the train tickets, and that you where glad with our service? Why you haven’t said to all how we tried to find you in Moscow, when your wife called us and asked to find you urgently because she had some problems?
So why you still continue to write the negative posts, you write this posts the whole year!? In our three years history were only five cleints to whom the service were not provided, but only you from this clients post the negative posts during the whole year? Only you, where other four clients? It seems very strange for us. If we so bad, please show us clients who have the negative experience with our company for a past half year for example!
We have hundreds clients per month, who have the good and great experience with our company. Somebody told in this forum that it’s impossible to get the train tickets to China in August due the Olympic Games, but we provided the train tickets to all clients who ordered them on this dates and route.
So maybe you will order some train tickets from us, and get the good experience from our company, how with your first order with our company? Do you really think that somewhere available the company without any negative moments in their work, and who work without any mistakes in their history? We sure that you will not find the ideal company! We not say that we are the best and all must to order the train tickets only through us, but we are convinced that four or five clients from three years history is not so bad result, and we think that is the great result, please note that we have hundreds order monthly. And waytorussia.net, number one online Russia guides, think so too, this is why we are still the first in vendor listing. |
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danbrew
WayToRussified
Joined: 10 Nov 2005
Posts: 339
Location: Chicago, IL
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n.k.
Just Starting
Joined: 15 Jul 2008
Posts: 2
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| Posted: Wed Jul 16, 2008 6:34 pm Post subject: |
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TO ALEXANDER!
Sorry for making mess on this forum but as your phone line is always occupied and as you wrote me you haven't recieved my previous e-mails I got a bit worried.
So, I still haven't recieved scan of my tickets that I ask you about. But, what is more important, I hope your company will deliver my tickets for TOMORROW, 17TH OF JULY, as I wanted, to the address I gave you. I believe everything will be ok but I just want to ensure that you know about it and that you will receive this message.
Regards,
Natalia Kalicinska |
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Inter Group
Frequent Guest
Joined: 02 Jun 2008
Posts: 27
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| Posted: Wed Jul 16, 2008 6:49 pm Post subject: |
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| n.k. wrote: | TO ALEXANDER!
Sorry for making mess on this forum but as your phone line is always occupied and as you wrote me you haven't recieved my previous e-mails I got a bit worried.
So, I still haven't recieved scan of my tickets that I ask you about. But, what is more important, I hope your company will deliver my tickets for TOMORROW, 17TH OF JULY, as I wanted, to the address I gave you. I believe everything will be ok but I just want to ensure that you know about it and that you will receive this message.
Regards,
Natalia Kalicinska |
Our office work from 09:00 - 18:00, after 18:00 the phone is not work.
You don't need to email us to all addresses that you found and that you know, please simply keep to contact us through the website where you have made your order, waytorussia.net website. We always answer to your emails in 10-15 minutes, or you can't to wait this minutes?
Last edited by Inter Group on Wed Jul 16, 2008 8:57 pm; edited 1 time in total |
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Inter Group
Frequent Guest
Joined: 02 Jun 2008
Posts: 27
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| Posted: Wed Jul 16, 2008 6:55 pm Post subject: |
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| n.k. wrote: | TO ALEXANDER!
Sorry for making mess on this forum but as your phone line is always occupied and as you wrote me you haven't recieved my previous e-mails I got a bit worried.
So, I still haven't recieved scan of my tickets that I ask you about. But, what is more important, I hope your company will deliver my tickets for TOMORROW, 17TH OF JULY, as I wanted, to the address I gave you. I believe everything will be ok but I just want to ensure that you know about it and that you will receive this message.
Regards,
Natalia Kalicinska |
Why you can't to wait our answer 10 minutes? Yesterday we answered to all your emails in this time. Right now in one minute you sent the emails to 5 email address, and post in this forum! May be it's better to wait some minutes after you sent the email? And if we didn't answered you, start to panic? 10 minutes is a not big time, right? We are can't to answer in less then one minute! |
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csiu
Just Starting
Joined: 10 Jul 2008
Posts: 2
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| Posted: Thu Jul 31, 2008 12:22 am Post subject: |
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| Just wanted to update that the issue is now closed. I have obtained evidence that the tickets were bought and attempted to be delivered. Reason for non delivery was due to the hotel registering my name under a different name hence tickets were not accepted. Alexander in this instance has been very helpful to resolve the issue and has even refunded the ticket cost when under no obligation. |
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