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Contact
Us
Please, read the information below carefully to find the
contact information you need.
Information or Feedback
For general information requests or
feedback about Way to Russia, please, visit our Talk
Lounge Russia Forums and post your message there.
It will be answered by a member of our team or other travelers
in 1-3
days.
If your question is personal, send a private message through
Talk Lounge forum to
WayToRussia, however we do not guarantee that all questions will
be answered.
You can also be able to find an answer to your question at our
Way to Russia Support
Center.
Finally, if you have a MySpace profile, you can send us a message:
myspace.com/waytorussia
Travel Services
Way to Russia does not provide any travel
services,
so please do not contact us with service-related inquiries. You
may however be able to find an answer to your question at Way
to Russia Helpdesk or Talk Lounge forum.
If you need to contact a certain service provider, you will
find their contacts in the confirmation e-mail after you made an
order.
We do
provide quality monitoring of
all the services advertised on this site by providers, so in
case
you have a complaint on the service you already ordered,
please, send the full information about your order (including
the number
and
date
ordered)
to:
Greg Klemm - Way to Russia Quality
Monitoring manager,
E-mail: greg ATT waytorussia POINT net
We will directly look into your situation and take all the necessary actions.
Our position on the market and diversification of our business, allows us to
be quite pushy with providers, so most likely they will want to resolve an issue
on your behalf, if it ever arises. Otherwise we will threaten them to be removed
from the listings on WayToRussia (obviously, they won't want to lose a market
share just like that).
Before
sending your message,
please,
read our quality monitoring guidelines (SLA) for providers.
If you want comment on
a positive experience with one of the providers or make a public
complaint, please, post it
in Service Provider Feedback
section
of our Talk
Lounge forum.
Service Providers Contacts
There may be situations when you need to contact
a service provider directly.
If you had already ordered a service, you should have
received the contacts of the provider in the confirmation e-mail
(this
applies to _all_services and if you haven't received the e-mail,
please, make sure it's not stuck in your spam folder). However,
we recommend you to communicate with the provider through Way
to Russia system (you can do it by simply replying to the confirmation
e-mail you received), as it allows us to perform quality
monitoring of your order.
If you haven't ordered a service, but have a question
for the provider, we recommend you to fill out the relevant order
form and specify
your question in additional message field. Unlike other sites,
we don't make you pay when you order (simply because you will
be arranging this directly with the provider), so you can use
the order forms to ask all the necessary info from the providers.
Business to Business, Press
Press inquirieis, advertising, content licensing,
consulting and other business Inquiries should be addressed to:
Dmitry Paranyushkin - Way to Russia Director
E-mail: dima ATT waytorussia POINT net
Phone: +44 207 993-8896
If you would like to list your
company, hotel or apartment in our travel services directory,
please, contact:
Greg Klemm - Way to Russia Quality Monitoring manager,
E-mail: greg ATT waytorussia POINT net
If you are looking to arrange a performance, party or
a gig in
Russia, please, contact Dmitry (above) or send us a message on
MySpace: myspace.com/waytorussia
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