How to Contact Way to Russia Guides

Please, read the information below carefully to find the contact information you need.
 

Information or Feedback

Travel Services

If you need to contact a certain service provider who advertises their services on Way to Russia, you will find their contacts in the confirmation e-mail after you have made your order or below. Please, contact service providers directly, not Way to Russia, as that will help process with your request much faster.  Also, if your request is about an e-mail / confirmation you haven't received, please, check your spam folders first!

For tourist visa support and registration:
touristvisa@waytorussia.net

For business visa support and registration:
businessvisa@waytorussia.net

For train tickets:
traintickets@waytorussia.net

We do provide quality monitoring of all the services advertised on this site by providers, so in case you have a complaint on the service you already ordered and need our assistance dealing with the provider, please, send the full information about your order (including the number and date ordered) to:

  E-mail: travelservices ATT waytorussia POINT net

Please, do that only after you've attempted to contact the provider directly.

After you contact us, we will take about 7 days to look into your situation and take all the necessary actions. Our position on the market and diversification of our business allow us to be quite pushy with providers, so most likely they will want to resolve an issue on your behalf, if it ever arises. Otherwise we will threaten them to be removed from the listings on WayToRussia and be replaced with their competitor (obviously, they wouldn't want to lose a market share just like that). Before sending your message, please, read our quality monitoring guidelines (SLA) for providers.

If you want comment on a positive experience with one of the providers or make a public complaint, please, post it on our Facebook page or Tweet @waytorussia / #waytorussia. 
 

Service Providers Contacts

There may be situations when you need to contact a service provider directly.

If you had already ordered a service, you should have received the contacts of the provider in the confirmation e-mail (this applies to _all_services and if you haven't received the e-mail, please, make sure it's not stuck in your spam folder). However, we recommend you to communicate with the provider through Way to Russia system (you can do it by simply replying to the confirmation e-mail you received), as it allows us to perform quality monitoring of your order.

If you haven't ordered a service, but have a question for the provider, we recommend you to fill out the relevant order form and specify your question in additional message field. Unlike other sites, we don't make you pay when you order (simply because you will be arranging this directly with the provider), so you can use the order forms to ask all the necessary info from the providers.  

Business to Business, Press, Travel Guide Book

Press inquirieis, advertising, content licensing, consulting, cooperation and other business Inquiries should be addressed to: